Fanatical Technical Support

We strive to better serve you, our client - by any means, be it telephone, chat, email, remote support, or by adopting a support ticket submission system, if it translate into better customer support, we will embrace it. We also appreciate any recommendations that will help us improve our services to you.

Telephone Support
 

If an emergency or you need to speak to a support engineer immediately, call our Support Hotline at: (541) 513-8173.

Support via Chat

When you have a How-To question or a question in general, use our Chat channel, it’s quick and easy.

Need technical, or maybe just have a question? Click "Here"" and chat with us.

Remote Support

When problems arise you can lose valuable production time and revenue waiting for computers, servers, and other hardware to be serviced. With UplinkSpyder remote server and desktop support we can fix most problems remotely while on the phone with us. When you having issues simply call us and we'll remotely login and fix the problem without the time and expense of having to wait for a support technician to arrive on-site. For Remote Support, Click Here!

On-site Support

When an issue can't be resolved via a remote connection, we offer On-site service visits - call, e-mail, or submit a help ticket via your online Client Portal and have an UplinkSpyder expert visit your office, business, or home to assist with you. 

Submit a Support Request Ticket

When it’s not an emergency, or you have a special request or project, submit a Support Request Ticket and track your request via your own private portal. Your support request will be immediately routed to a support engineer and within minutes you’ll receive a call with the assistance you need. To create a Support Request Ticket, Click here!

Support Requests Ticket submission is made available to registered customers, if you're not registered but wish to learn about the benefits and savings of being a registered customer, call us at
(541) 357-8021, or Email Us.